BEFORE PURCHASE

Would you like to know more about the size, condition or get additional photos of a particular item? 

Contact our customer service to get all your answers. To do this, you can send us a message on the site's chat (at the bottom right of your screen on computer and mobile) or contact us by email on hello@imparfaiteparis.com.

Unfortunately, it is not possible for you to contact the sellers directly. This is part of our agreement to save them time.

Thus, Imparfaite is the intermediary between you and the sellers. If you wish to obtain additional information about an item or your order, contact our customer service department on the site's chat room or by e-mail at hello@imparfaiteparis.com.

It is not possible to try a product before buying.
However, our team is here to help you find the right piece in your size.

If the item does not suit you, you have 14 days to make your return request on hello@imparfaiteparis.com.

If the item is still visible in our catalogue, it means that it was sold less than 14 days ago and that it is possible that this piece will be returned. So there is still hope...

To be notified when the piece is returned, you can create an alert by clicking on the bell at the top right of the image from the product sheet. If the article is indeed returned, you will be notified by e-mail.

ORDERING

Select the item of your choice and click on "Add to cart"

Please note that putting a piece in your basket does not reserve it .

Then go to the basket page and click on "Validate my basket". Then choose your delivery method, enter your billing and delivery address and proceed with payment by credit card or via Paypal.

Unfortunately, thedelivery address cannot be changed after the order has been placed. Our logistics system is fully automated and changing an address after purchase is very complex.

If you already have an account at Imparfaite, you must first log in to place your order. Without this, the order cannot be validated.

Go to the Vintage Gift Card of our e-shop. Choose the amount of the card (from 25€ to 500€) and the message to insert. Once ordered, the card will be sent to you by email. You can then print it out and give it to your loved one in person. The gift card is valid for 1 year from the date of purchase.

We accept payment by credit card (Visa, Mastercard and American Express) and via Paypal. All payments on our website are secured by our expert provider, Stripe.

The amount of your purchase is deducted once the order has been validated.

DELIVERY

In your shopping cart, you have two purchase options: direct shipment from the seller and group shipment.

Seller direct shipping allows you to receive your piece directly from the owner. Thepremium shipment will send your items through the workshop.

With the bulk mailing, you have the possibility of grouping several coins from different sellers in a single mailing, whereas the direct seller mailing allows you to receive one or several coins from the same seller.

If you are looking forward to receiving your treasure vintage, we suggest that you opt for direct shipment as premium shipment requires all items in your order to be collected from different vendors at the workshop. The shipping time for a premium order is therefore longer.

If you are interested in several pieces, we advise you to opt for the grouped shipment in order tosave on postage costs and to receive all these pieces in one and the same package .

The quality control fee is applicable to all grouped orders. It represents 10% of the amount of your order and is limited to 15 euros.

Each item that passes through the workshop passes through the hands of our expert team. They are then packaged in a beautiful, neat box with a small lavender pouch.

You can now receive your coins more quickly because they are sent directly from their owners. The seller has made a commitment to the community Imparfaite to send them to you quickly and carefully packaged. By selecting several coins from the same seller, he will be able to group your order and you will save on your shipping costs.

We will then receive each of your treasures in our Parisian workshop, check them one by one, and pack them in a single package, accompanied by a small lavender pouch.

Unfortunately it is not (yet) possible to pick up your order at the Atelier. 

If you need a delivery before a certain date, please let us know and we will do our best to make it happen.

As soon as your order is placed, we inform the owner who will send you your treasures as soon as possible in the case of a direct order or to the workshop in the case of a grouped order.

The delivery time of your order depends on the delivery address.

For a delivery in France, the time of reception once your parcel is dispatched is on average from 2 to 5 working days.

For delivery in Europe, the estimated time of receipt once your package has been shipped is between 4 and 9 working days. Below are some examples of delivery times by country:

Germany3 to 5 working days
Belgium3 to 4 working days
Spain3 to 7 working days
Italy3 to 5 working days
United Kingdom4 to 5 working days
Switzerland3 to 4 working days


For international deliveries, the estimated time of receipt of your parcel once shipped is between 5 and 10 working days . Below are some examples of delivery times by country:

Australia5 to 9 working days
Canada6 to 10 working days
China5 to 10 working days
United States5 to 8 working days
Japan5 to 9 working days

You can calculate your delivery costs directly by entering your country in your basket. The cost of delivery may vary depending on the weight of the package, its destination and the delivery method chosen. 

The exact cost of shipping your order will be communicated to you at the time of payment.

Orders placed outside the European Union are usually subject to customs duties, or import taxes and charges. 

How much are the customs fees for my order?

To find out the exact amount of these customs fees before you buy, we suggest that you contact the customs authorities in your country. These customs fees correspond to a percentage of the value of the imported goods. 

Once your order has arrived at its destination, the independent customs authorities in your country may contact you to request payment of these customs fees. In this case, you are responsible for paying these charges. 

What happens if the customs fees are not paid?

The package will be returned to the sender. Once received by the sender, our customer service will contact you and proceed with the refund of your order with your agreement. 

Since the UK's exit from the EU, all imports of goods from the EU into the UK are subject to duty.

The import of second-hand items is no exception and is subject to import VAT if the value of the items in your parcel exceeds £135.00.

The calculation of import VAT is based on the value of the item and the shipping and handling costs.

ORDER FOLLOW-UP

Once your package has been shipped, you will receive an email with a tracking number to find out where your package is. Simply click on the tracking number to access the carrier's package tracking page.

If you have not received the e-mail, please contact customer service at hello@imparfaiteparis.com.

The shipment confirmation e-mail is sent automatically when the order is deposited at the post office.

Don't forget to check your spam, this email may be hiding there. If the email cannot be found, contact us at hello@imparfaiteparis.com so that our team can provide you with all the information relating to the shipping of your order.

Your order has been dispatched but the tracking has not yet been updated or has not evolved for a few days? Don't worry, it will be soon!

If you are concerned about the situation, do not hesitate to contact our customer service on hello@imparfaiteparis.com.

RETURNS

Yes, of course. You can order without fear, returns are possible within 14 days from the date of receipt of your package (the postmark being proof).

You just need to write to us before the end of the return period at hello@imparfaiteparis.com mentioning the number of your package and the parts you want to return. Customer service will then give you instructions on how to return your order.

For France:
Each piece that is the subject of a return request must be returned directly to the seller. A pre-paid slip will be provided by our customer service department following your return request by email.

ForEurope andInternational:

If you wish to return a piece, it will have to be sent back directly to the seller. If you wish to return more than one piece, they pieces must be grouped together in a single package to the Imparfaite workshop.
The destination address of your return parcel will be communicated to you by email following your return request.

Any request for return after the deadline cannot be accepted as after the 14 day period the professional seller will have been paid for the corresponding sale.

Returns are free of charge for metropolitan France.

For orders delivered outside of France, the buyer is responsible for the cost of returns. Unfortunately we are still too small to offer returns from abroad but we are working hard to remedy this.

Exchanges are not possible on Imparfaite as each piece is unique and belongs to a different seller.

If, in spite of the quality control, your article has a defect or is not in conformity with its description, do not hesitate to send us photos by e-mail on hello@imparfaiteparis.com.

Don't panic, this does not mean that the piece you selected is lost .

Contact us on hello@imparfaiteparis.com with your order number and explaining the situation. Our team will do everything possible to find your treasure and send it to you as soon as possible.

REIMBURSEMENT

If your parcel is returned to the professional seller or to the workshop, you will be reimbursed as soon as the piece is received and checked.

You will receive an email notification of the refund, indicating that it has been validated with our payment intermediary Stripe or PayPal (depending on the payment method chosen at the time of your order).

The transfer will be made to your bank account within a few days of receiving this email (this time period varies depending on the banking institution). 

If you have used PayPal as a payment method, the refund will be immediately visible on your PayPal account after receiving the refund confirmation email.

If your package is marked as delivered but your refund is still pending, please contact us by email at hello@imparfaiteparis.com.

PRICE NEGOTIATION

Absolutely. You can negotiate the price of items directly with the seller by clicking on the "Make an offer" button on the product pages. If the button does not appear, it means that the seller is not open to negotiation.

On the page of the item you are interested in, you will find the "Make an offer" button. This button will allow you to negotiate the price of the item with the seller. 

#1 On the product page of the item, click on "Make an offer
#2 You must log in or create an account 
#2 Enter your price offer

You can only make oneoffer per piece.

Once you have made a price offer, the owner of piece receives it. The owner of piece can decide toaccept it, refuse it or make a counter-offer .

Regardless of the outcome of the negotiation, you will be informed by email of the seller's decision:

If your price offer is accepted or if the seller makes a counter-offer, the price of the item will be changed for 24 hours and we will notify you by e-mail. After this period, the item will return to its original price. Please note that the reduction in the price of the item is visible to everyone. You can buy your piece directly at its new price by clicking on the "Buy my favourite" button in the e-mail.

If the seller does not respond to your price offer within 24 hours, your offer will be cancelled and you will also be informed by e-mail.

- You can make as many bids as you like on the site but you are limited to 1 bid per piece.
- The discount on an item may not exceed 30% of its original price.
- Your quote is valid for 24 hours.
- The price reduction of the item after negotiation is visible to all.
- The validity of the offer after acceptance or counter-offer is 24 hours.

CONTACT

If you have any questions, please do not hesitate to contact us!

By telephone:
06 45 48 47 64 (Monday to Friday from 9.30am to 12.30pm and from 1.30pm to 6.30pm)

By mail:
hello@imparfaiteparis.com

By chat:
From the site, at the bottom right of your screen (Monday to Friday, from 9.30am to 12.30pm and from 1.30pm to 6.30pm).